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1. What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM card built directly into your smartphone, tablet, or smartwatch motherboard during manufacturing. Unlike traditional plastic SIM cards that you physically insert and remove, an eSIM works electronically, allowing you to download and activate a cellular plan remotely.

How it works on Steady eSIM:

1. Choose & Buy: You choose and purchase a data plan on SteadyeSIM.com.
2. Instant QR Code: Upon successful checkout, your unique QR Code is immediately shown on screen and sent to your email address.
3. Scan to Install: You scan the QR code using your phone's camera, which securely downloads the mobile network profile onto your phone’s internal eSIM chip.
4. Instant Connection: Once downloaded, the eSIM acts exactly like a traditional physical SIM card, allowing you to connect to local networks in our covered destinations.

Key Benefits of Steady eSIM:

• Dual SIM Capability: Keep your primary physical SIM card active. You will continue to receive important calls, SMS, and OTP verification codes from home while your Steady eSIM handles high-speed travel data.
• Instant Digital Delivery: No waiting in airport lines, finding retail stores, or swapping physical pins. Get connected in less than 2 minutes.
• Multi-Country Coverage: A single eSIM profile connects you across Singapore, Malaysia, Indonesia, and Thailand without needing to swap cards.

2. Is my device compatible with Steady eSIM?

Most major smartphones manufactured since 2018 support eSIM technology. To use Steady eSIM, your device must have an internal eSIM chip and be carrier-unlocked.

Quick Compatibility Checklist:

• Apple: iPhone XS, XS Max, XR, and all newer models (iPhone 11, 12, 13, 14, 15, 16, SE 2/3).
• Samsung: Galaxy S20, S21, S22, S23, S24 series, Note 20, and all Galaxy Z Fold/Flip models (Fold2 and newer).
• Google: Pixel 3, 4, 5, 6, 7, 8, 9 series (Note: Pixel 3a bought through Verizon or in Japan might not support eSIM).

How to check compatibility on your device:

For Apple iOS (iPhones):

1. Go to Settings > Cellular (or Mobile Data).
2. Look for Add eSIM or Set Up Cellular. If this button is present, your device supports eSIM.
3. Alternatively, go to Settings > General > About and scroll down to the "Available SIM" (or "Digital SIM") section. If you see an EID or IMEI code listed there, your device is eSIM-compatible.

For Samsung Galaxy Devices:

1. Go to Settings > Connections > SIM manager.
2. If you see an option to Add eSIM or Add mobile plan, your device supports eSIM.

For Google Pixel Devices:

1. Go to Settings > Network & Internet > SIMs.
2. Tap the + (Add) button. If you see an option that says Download a SIM instead?, your device supports eSIM.

3. How to check if your device is carrier unlocked?

A carrier-unlocked phone is a device that is not restricted to any specific network provider's contract. Steady eSIMs will not work on carrier-locked devices. If you purchased your phone through a cellular carrier contract or monthly installment plan, it is likely locked until the contract is fully paid off.

How to check lock status on your device:

For Apple iOS (iPhones):

1. Open the Settings app.
2. Go to General > About.
3. Scroll down and find the item labeled Carrier Lock (or Network Provider Lock).
4. If it says No SIM restrictions, your iPhone is carrier-unlocked and fully ready for Steady eSIM.
5. If it says "SIM Locked" or shows a specific carrier name, your phone is locked. You must contact your carrier to unlock it before purchasing a plan.

For Android Devices:

Android settings vary, but you can check your lock status using the following methods:

1. Network Check: Go to Settings > Connections (or Network & Internet) > Mobile networks > Network operators and switch off Select automatically. If you can see multiple different network carriers listed after the scan, your phone is likely unlocked.
2. SIM Swap Test (Most Reliable): Borrow a physical SIM card from a friend or family member who uses a different mobile network. Insert it into your phone. If your phone connects to the network and allows you to make a call or browse the web without asking for an "Unlock PIN" or showing a restriction message, your phone is carrier-unlocked.

4. How to purchase a Steady eSIM plan?

Purchasing a plan with Steady eSIM takes less than 2 minutes. You don’t need to download an app or register an account beforehand; the entire process is handled securely through your web browser.

Step-by-Step Purchasing Guide:

1. Select Your Plan: Visit SteadyeSIM.com. Review our regional travel data plans covering Singapore, Malaysia, Indonesia, and Thailand.
2. Enter Your Email: Click Get eSIM or select your plan to go to checkout. You will be prompted to enter a valid email address. Make sure your email address is correct, as your QR code and configuration details will be sent here.
3. Secure Checkout: Complete your payment using your credit card, debit card, or supported local payment methods. All payments are processed securely via Stripe.
4. Get Your QR Code: Once payment is confirmed, your unique eSIM activation QR code will be displayed instantly on the checkout success page, and a copy will be emailed to you immediately.